Assistant Director: Amendments And Rectifications Ref No

POST 25/36 : ASSISTANT DIRECTOR: AMENDMENTS AND RECTIFICATIONS REF NO:

SALARY : R605 742 - R713 535 per annum (Level 10), (a basic salary)

CENTRE : Head Office: Tshwane

REQUIREMENTS : An undergraduate qualification in Operations Management, Public

Management, Administration or Business Management, at NQF Level 6 as

recognized by SAQA. Three (3) Years’ experience as a Supervisor in

operations in a client or customer services environment is required. Knowledge

of Births and Deaths Registration Act and Regulations on the Registration of

Births and Deaths. Knowledge of Departmental Legislation and Prescripts

(Civic Services). Knowledge of the Human Resource Regulatory Framework.

Knowledge of Public Service Regulations. Knowledge and understanding of

Public Service Prescripts and Legislations. Knowledge of policy development

and government protocol. Knowledge of the South African Constitution.

Comprehensive understanding of legislation, policies, and prescripts governing

public administration. Understanding of the Public Finance Management Act

(PFMA) and Treasury Regulations. A valid drivers’ license is an added

advantage. Willingness to travel and work extended hours. Required skills and

competencies: Strategic Capability and Leadership Execution. Strategic

Planning and Strategic Management. Service Delivery Innovation. Client

Orientation and Customer Focus. People Management and Empowerment.

Financial Management. Honesty and Integrity. Programme and Project

Management. Change Management. Communication. Knowledge

Management. Problem Solving and Analysis. Business Report Writing.

Influencing and Networking. Planning and Organising. Accountability. Data

Analysis. Policy Analysis and Interpretation. Process Analysis and

Improvement. Corruption Measures and Principles. Presentation skills.

Interpersonal skill. Communication skill. Planning and Organising skill.

Computer literacy skill. Decision making skill. Patriotic, Honesty, Integrity and

Accountability.

DUTIES : The successful candidate will be responsible for, amongst others, the following

specific tasks: Facilitate and oversee the processing of applications for the

amendment and rectification of personal particulars recorded on the NPR.

Ensure all amendment and rectification processes comply with legislative

prescripts, regulations, and DHA policies. Implement and monitor quality

assurance and verification controls to prevent errors, duplications, and irregular

amendments. Coordinate service delivery between front-office and back-office

environments to ensure timely and accurate finalisation of cases. Manage and

resolve complex, sensitive, or escalated amendment and rectification cases.

Oversee the utilisation of automated systems and digital platforms to support

data integrity and efficient processing. Maintain accurate records, dashboards,

and performance reports on amendment and rectification transactions.

Escalate all irregularities and suspected fraudulent activities to management

or Counter Corruption and Security in accordance with prescribed procedures.

Stakeholder Engagement and Intergovernmental Coordination. Policy

Development, Governance, and Operational Oversight. Risk Management,

Compliance, and Quality Assurance. Ensure effective and efficient

management of human, physical and financial resources within the Unit. Coach

and guide staff on best practices and compliance with regulatory requirements.

ENQUIRIES : Head Office: Ms R Masemola Tel No: (012) 406 4156

APPLICATIONS : Applications compliant with the “Directions to Applicants” above must be

submitted online at https://erecruitment.dha.gov.za or

civicsrecruitment@dha.gov.za

An undergraduate qualification in Operations Management, Public Management, Administration or Business Management, at NQF Level 6 as recognized by SAQA. Three (3) Years’ experience as a Supervisor in operations in a client or customer services environment is required. Knowledge of Births and Deaths Registration Act and Regulations on the Registration of Births and Deaths. Knowledge of Departmental Legislation and Prescripts (Civic Services). Knowledge of the Human Resource Regulatory Framework. Knowledge of Public Service Regulations. Knowledge and understanding of Public Service Prescripts and Legislations. Knowledge of policy development and government protocol. Knowledge of the South African Constitution. Comprehensive understanding of legislation, policies, and prescripts governing public administration. Understanding of the Public Finance Management Act (PFMA) and Treasury Regulations. A valid drivers’ license is an added advantage. Willingness to travel and work extended hours. Required skills and competencies: Strategic Capability and Leadership Execution. Strategic Planning and Strategic Management. Service Delivery Innovation. Client Orientation and Customer Focus. People Management and Empowerment. Financial Management. Honesty and Integrity. Programme and Project Management. Change Management. Communication. Knowledge Management. Problem Solving and Analysis. Business Report Writing. Influencing and Networking. Planning and Organising. Accountability. Data Analysis. Policy Analysis and Interpretation. Process Analysis and Improvement. Corruption Measures and Principles. Presentation skills. Interpersonal skill. Communication skill. Planning and Organising skill. Computer literacy skill. Decision making skill. Patriotic, Honesty, Integrity and Accountability.

The successful candidate will be responsible for, amongst others, the following specific tasks: Facilitate and oversee the processing of applications for the amendment and rectification of personal particulars recorded on the NPR. Ensure all amendment and rectification processes comply with legislative prescripts, regulations, and DHA policies. Implement and monitor quality assurance and verification controls to prevent errors, duplications, and irregular amendments. Coordinate service delivery between front-office and back-office environments to ensure timely and accurate finalisation of cases. Manage and resolve complex, sensitive, or escalated amendment and rectification cases. Oversee the utilisation of automated systems and digital platforms to support data integrity and efficient processing. Maintain accurate records, dashboards, and performance reports on amendment and rectification transactions. Escalate all irregularities and suspected fraudulent activities to management or Counter Corruption and Security in accordance with prescribed procedures. Stakeholder Engagement and Intergovernmental Coordination. Policy Development, Governance, and Operational Oversight. Risk Management, Compliance, and Quality Assurance. Ensure effective and efficient management of human, physical and financial resources within the Unit. Coach and guide staff on best practices and compliance with regulatory requirements.

Applications compliant with the “Directions to Applicants” above must be submitted online at https://erecruitment.dha.gov.za or civicsrecruitment@dha.gov.za Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. Where a valid Driver's License and a Professional Driving Permit (PDP) is a requirement, this must be indicated on the CV. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity, will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). Once appointed, serving of a prescribed probation period, and obtaining of a security clearance appropriate to the post, will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates, only. The DHA complies with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’ personal information will be used for recruitment purposes, retained where required for audit, and safeguarded against unauthorised disclosure, except where legally required. Submission of an application constitutes consent to such processing. OTHER POSTS

Applications: civicsrecruitment@dha.gov.za