POST 25/40 : CIVIC SERVICES SUPERVISOR: BIRTHS AND DEATHS REF NO: HRMC
SALARY : R413 001 - R486 501 per annum (Level 08), (a basic salary)
CENTRE : Head Office: Tshwane
REQUIREMENTS : An undergraduate qualification in Public Administration, Public Management,
Operations or Business Management at NQF 6 as recognized by SAQA. Two
(2) Years’ experience at the supervisory level in operations and in a client or
customer services environment is required. Experience in Births and Deaths
registration processes is an added advantage. Knowledge of Births and Deaths
Registration. Knowledge and understanding of the Departmental Legislations
and Prescripts (Civic Services). Basic knowledge of Human Resource
Regulatory Framework. Basic knowledge of Public Service Regulations.
Required skills and competencies: Interpersonal Relations. Flexibility.
Accountability. Analytical skills. Planning and Organising. Conflict Resolution.
Job Knowledge. Time Management. Ability to meet deadlines. Strong Client
and customer service. Computer literacy. Planning and Organising. Good
verbal and written. Communication skills. Problem solving. Report writing.
Patriotic, Honesty, Integrity and Accountability.
DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Supervise and coordinate the effective daily operations of the
Births and Deaths Unit. Monitor daily performance against service level
standards, including turnaround times, backlogs, trends, and error rates, and
take corrective action or escalate in line with DHA guidelines. Perform end-of-
day operational controls and compile daily and weekly performance reports on
turnaround times, volumes processed, and error rates. Implement measures to
ensure quality service delivery and adherence to prescribed standards.
Manage records and documentation in accordance with DHA records
management policies and prescripts. Attend to standard and non-standard
operational requests and issues raised by staff. Provide technical advice,
guidance, and on-the-job support to staff in the execution of daily tasks.
Allocate daily work to staff members and monitor progress against daily targets
and outputs. Identify operational challenges (capacity constraints, training
gaps, bottlenecks) and recommend solutions to management. Remain up to
date with legislative requirements, DHA policies, and circulars, and ensure
accurate implementation. Liaise with Front Offices, Foreign Offices, and
members of the public regarding application status, enquiries, and advisory
matters. Escalate all irregularities and suspected fraudulent activities to
management or Counter Corruption and Security in accordance with
prescribed procedures. Establish, maintain and ensure a good working
relationship with the departmental and all relevant stakeholders. Monitor
compliance with regards to the implementation of Policies and Procedures,
Directives, Acts and Regulations. Implement effective risk and compliance in
line with relevant legislations. Support digital transformation initiatives. Ensure
effective and efficient management of human, physical and financial resources
within the Unit. Coach and guide staff on best practices and compliance with
regulatory requirements.
ENQUIRIES : Head Office: Mr T Tshabalala Tel No: (012) 406 4177
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za
Head Office, Hallmark Building: Physical address: 230 Johannes Ramokhoase
Street, Pretoria, 0001