POST 25/41 : CIVIC SERVICES SUPERVISOR: MARRIAGES REF NO: HRMC 52/26/7
SALARY : R413 001 - R486 501 per annum (Level 08), (a basic salary)
CENTRE : Head Office: Tshwane
REQUIREMENTS : An undergraduate qualification in Public Administration, Public Management,
Operations or Business Management at NQF level 6 as recognised by SAQA
is required. Two (2) Years’ experience at the supervisory level in operations
and in a client or customer services environment is required. Experience in
Births, Deaths and Marriages registration processes is an added advantage.
Knowledge of Births and Deaths Registration. Knowledge and understanding
of the Departmental Legislations and Prescripts (Civic Services). Basic
knowledge of Human Resource Regulatory Framework. Basic knowledge of
Public Service Regulations. Required skills and competencies: Interpersonal
Relations. Flexibility. Accountability. Analytical skills. Planning and Organising.
Conflict Resolution. Job Knowledge. Time Management. Ability to meet
deadlines. Strong Client and customer service. Computer literacy. Planning
and Organising. Good verbal and written. Communication skills. Problem
solving. Report writing. Patriotic, Honesty, Integrity and Accountability.
DUTIES : The successful candidates will be responsible for, amongst others, the
following specific tasks: Supervise and coordinate the effective daily operations
of the Marriages Unit. Monitor daily performance against service level
standards, including turnaround times, backlogs, trends, and error rates, and
take corrective action or escalate in line with DHA guidelines. Perform end-of-
day operational controls and compile daily and weekly performance reports on
turnaround times, volumes processed, and error rates. Implement measures to
ensure quality service delivery and adherence to prescribed standards.
Manage records and documentation in accordance with DHA records
management policies and prescripts. Attend to standard and non-standard
operational requests and issues raised by staff. Provide technical advice,
guidance, and on-the-job support to staff in the execution of daily tasks.
Allocate daily work to staff members and monitor progress against daily targets
and outputs. Compile and coordinate, quarterly, and annual reports in line with
departmental and corporate reporting frameworks for the unit. Escalate all
irregularities and suspended fraudulent activities to management or Counter
Corruption and Security in accordance with prescribed procedure. Establish,
maintain and ensure a good working relationship with the departmental and all
relevant stakeholders. Monitor compliance with regards to the implementation
of Policies and Procedures, Directives, Acts and Regulations. Implement
effective risk and compliance in line with relevant legislations. Support digital
transformation initiatives. Ensure effective and efficient management of
human, physical and financial resources within the Unit. Coach and guide staff
on best practices and compliance with regulatory requirements.
ENQUIRIES : Head Office: Mr T Tshabalala Tel No: (012) 406 4177
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za
Head Office, Hallmark Building Physical address: 230 Johannes Ramokhoase
Street, Pretoria, 0001