POST 25/159 : INFORMATION TECHNOLOGY TECHNICIAN REF NO: LOCMA 23 (X3
CENTRE : Polokwane, Tshwane Area, Hartbeespoort
REQUIREMENTS : A relevant NQF level 6 qualification. Certification as a Microsoft Certified
Engineer (MCSE) or Microsoft Certified Solutions Associate (MCSA). CompTIA
A+ certification or CompTIA Network+ certification. A minimum of 3 years’
experience in Information Technology. Knowledge of customer and personal
service principles, including customer needs assessment, meeting quality
standards for services and evaluation of customer satisfaction. Knowledge of
the Promotion of Access to Information Act. Knowledge of information security
protocols. Knowledge of the Public Finance Management Act (PFMA).
Knowledge of information technology developments and enhancements.
Knowledge of administrative and clerical procedures and systems.
DUTIES : The incumbent will be responsible for providing information technology
systems and technology to users for LOCMA. Install new hardware and
software acquired by conducting client needs analysis, equipment and
software analysis, physical inspection of equipment for visible defects and
testing of equipment, connecting peripherals to their stations including driver
installation, providing the necessary training in the operational use of
equipment, and rolling out new software on computer equipment. Maintain
existing hardware and software by following up on logged complaints,
investigating the cause of failure and rectifying where possible, resolving
warranty issues where equipment falls within this category, and advising clients
on the future use or replacement of equipment and software. Configure
hardware and software by investigating calls for reconfigured hardware and
software, analysing client needs, investigating equipment and software
capabilities, reconfiguring hardware and software to meet clients’ new needs
where possible, and advising on alternative, more appropriate solutions where
configuration cannot meet the needs. Decommission hardware and software
by receiving equipment to be removed from the system, permanently removing
all data from equipment with memory capabilities, following Supply Chain
Management disposal procedures, and updating the hardware and software
assets register.
ENQUIRIES : Mr A.A Lessing Tel No: (013) 591-8900