Supervisor: Client Services Ref No: Hr4/4/06/08

POST 25/17 : SUPERVISOR: CLIENT SERVICES REF NO: HR4/4/06/08

SALARY : R413 001 per annum

CENTRE : Labour Centre: Durban

REQUIREMENTS : Undergraduate qualification (NQF Level 6) as recognised by SAQA in

Customer Services / Management / Customer Relations / Contact Centre

Management / Office Administration Management / Communication /

Marketing. Two (2) years functional experience in customer care/client services

environment. Knowledge: Relevant regulations, laws and legislations. Public

Service Act. Public Service Regulation. Compensation Fund business

strategies and goals. Compensation Fund value chain. Directorate goals and

performance requirement. PFMA and Treasury Regulations. Customer Service

(Batho Pele Principles). Occupational Health and Safety Act (OHS). Promotion

of Access to Information Act. The Constitution of RSA. Skills: Coaching and

Mentoring. Conflict Management. Critical and Innovative thinking. Inspire

Commitment. People Management. Performance oversight.

Programme/Project Management. Quality Assurance. Service Delivery

Innovation. Stakeholder Development and Relations.

DUTIES : Monitor and oversee the help desk at the first port of entry within the COID

service. Facilitate customer driven quality workflow processes. Coordinate and

ensure quality resolution of queries. Attend all queries regarding legislations

and follow up on pending queries. Supervision of staff.

ENQUIRIES : Mr SA Mchunu Tel No: (031) 336 1692 (Durban)

APPLICATIONS : Deputy Director: Durban Labour Centre, PO Box 10074, Marine Parade, 4056

Or hand deliver at Govt Buildings, Masonic Grove, Durban, 4001. For Durban

Labour Centre Online Application: Jobs-KZN7@labour.gov.za

NOTE : EE Target: Priority will be given to Africa Males, Coloured Males, Coloured

Females, Indian Males, Indian Females, White Males and White Females.

Undergraduate qualification (NQF Level 6) as recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication / Marketing. Two (2) years functional experience in customer care/client services environment. Knowledge: Relevant regulations, laws and legislations. Public Service Act. Public Service Regulation. Compensation Fund business strategies and goals. Compensation Fund value chain. Directorate goals and performance requirement. PFMA and Treasury Regulations. Customer Service (Batho Pele Principles). Occupational Health and Safety Act (OHS). Promotion of Access to Information Act. The Constitution of RSA. Skills: Coaching and Mentoring. Conflict Management. Critical and Innovative thinking. Inspire Commitment. People Management. Performance oversight. Programme/Project Management. Quality Assurance. Service Delivery Innovation. Stakeholder Development and Relations.

Monitor and oversee the help desk at the first port of entry within the COID service. Facilitate customer driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend all queries regarding legislations and follow up on pending queries. Supervision of staff.

Deputy Director: Durban Labour Centre, PO Box 10074, Marine Parade, 4056 Or hand deliver at Govt Buildings, Masonic Grove, Durban, 4001. For Durban Labour Centre Online Application: Jobs-KZN7@labour.gov.za EE Target: Priority will be given to Africa Males, Coloured Males, Coloured Females, Indian Males, Indian Females, White Males and White Females. All attachments for online application must include an application form Z83 and CV only combined, in PDF and as one attachment. Zipped, IMG and JPEG documents will not be accepted. Indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post. Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant as instructed below. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). The Department does not accept applications via fax. Applicants who do not comply with the abovementioned instructions/ requirements, as well as applications received late will not be considered. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act(POPIA) Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. The Department reserves the right not to make any appointment(s) to the below advertised post(s). The successful candidate will be expected to sign a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s) OTHER POSTS

Applications: Jobs-KZN7@labour.gov.za