OFFICE OF OPERATIONS MANAGEMENT DEPARTMENT
PRINCIPAL CLERK
REF NO: 53000436
CUSTOMER RELATIONS MANAGEMENT DIRECTORATE
REGIONAL ADMINISTRATION DIVISION
Grade: 07
Job Purpose:
Responsible for providing statistical information to the Directorate regarding services provided.
Key Responsibility Areas:
• Revises reports on statistics from the various Centres and highlights areas of concern/exceptions for submission to Management.
• Attends to all enquiries.
• Compiles and completes correspondence, memos and documents.
• Receives and distributes statistical correspondence.
• Undertakes duties related to monitoring of stats.
• Attends to collection and compilation of reports related to statistics.
• Attends to statistical application and submissions of reports.
• Provides relief at switchboards as and when requested.
Competencies:
• Written Communication.
• Attention to Detail.
• Influencing.
• Organisational Awareness.
• Business Processes.
• Data Processing & Analysis.
• Interpersonal Relationships.
• Service Delivery Orientation.
• Client Orientation and Customer Focus.
• Action Orientation.
• Resilience.
• Cognitive ability.
Essential Requirements:
• Grade 12 (NQF Level 4) or equivalent.
• Valid motor vehicle driving license.
• 2 Years relevant experience.
• Computer Literacy.
Preferred Requirements:
• Grade 12 (NQF Level 4) or equivalent and an Administrative Certificate.
• 3 years relevant experience
This post reports to CUSTOMER SERVICES INFORMATION OFFICER