We are looking for someone who:
- is passionate about ensuring a customer’s experience is consistently satisfying
- understands that excellent customer support is an advantage in a highly competitive market
- can collaborate across multiple teams
- is persuasive without being pushy. Our customers are well-informed and come to us for expert advice
- can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs
- promotes loyalty by encouraging customers to return
- is consistent and assertive across all interactions putting customers at ease
- has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them
- remains calm under pressure
- is proactive in finding solutions for customer queries and team processes
- is adaptable and embraces change as continuous improvement and agility in our offering
- is feedback-oriented and proactive in driving growth
- can effectively self-manage their time and priorities
- is process-oriented and understands that accurate process results in happy customers
- is upbeat and brings a positive energy to the team
- has a good general knowledge of cooking, food, kitchen equipment and entertaining