Loss Adjusting Manager

<p><img id="Picture_x0020_1" src="https://rmkcdn.successfactors.com/dd82a348/461743ac-ca78-42fa-8634-a.png" style="height:255.0px;width:600.0px"></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Classification</b></H2> </div><div><ul> <li><strong>Job Requisition: 146873</strong></li> <li><strong>TA Specialist: Refilwe Falatsi</strong></li> <li><strong>Closing Date: 31 July 2026</strong></li> <li><strong>Location: 135 Rivonia Campus, Sandown</strong></li> <li><strong>Cluster: Personal and Private Banking | Nedbank Insurance | Operations |  Support Services - Loss Adjusting Team</strong></li> <li><strong>Employment Equity Statement: Preference will be given to applicants from Underrepresented Groups</strong></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Pipeline</H2> </div><div>Manage Others</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H2> </div><div><p>To lead and manage a team responsible for conducting contractor audits, authorizations over-mandate, claims adjustments, valuation at risk assessments, contractor rate negotiations, and handling customer complaints.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><ul> <li><strong>Claim Management:</strong><br> <ul> <li>Advise and provide technical support to Nedbank Insurance claims, underwriting, and complaints departments.</li> <li>Minimize claim losses.</li> <li>Oversee a team of desktop, field, and project management adjustors responsible for assessing, auditing, and authorizing claims in terms of allowable rates.</li> </ul> </li> <li><strong>Risk Management:</strong><br> <ul> <li>Detect and identify fraudulent activities while working closely with Group Forensic services both internally and externally to enhance fraud detection solutions.</li> <li>Perform risk management functions by identifying underwriting risks and supporting the underwriting and product solution divisions to mitigate risk.</li> <li>Ensure adherence to all legislative requirements and ensure the business continuity plan is updated and tested annually.<br> </li> </ul> </li> <li><strong>Vendor Management:</strong><br> <ul> <li>Provide support to the Procurement division in onboarding and training service providers on policy wording, processes, and rates.</li> <li>Monitor service providers through report writing, policy interpretation, claims costs, and service.</li> <li>Maintain and sustain good business relationships between service providers, clients, and Nedbank Insurance.<br> </li> </ul> </li> <li><strong>Reporting and Operational Efficiency:</strong><br> <ul> <li>Ensure the quality and accuracy of reports.</li> <li>Highlight process inefficiencies through end-to-end process mapping.<br> </li> </ul> </li> <li><strong>Technical Skills and Legislation:</strong><br> <ul> <li>Keep technical skills current and stay abreast of any changes to legislation.<br> </li> </ul> </li> <li><strong>Arbitrations, Second Opinions, and Disputes:</strong><br> <ul> <li>Facilitate and assist in resolving disputes brought to the attention of the National Financial Ombuds scheme that require further investigation.</li> <li>Evaluate the merit of client complaints when the client is not satisfied and resolve the complaint through inspection or clear interpretation of the policy.<br> </li> </ul> </li> <li><strong>Transformation:</strong><br> <ul> <li>Meet transformation targets during staff recruitment, retention, and training, and use preferred suppliers.<br> </li> </ul> </li> <li><strong>Culture:</strong><br> <ul> <li>Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.</li> <li>Develop and implement action plans to address issues raised in culture surveys.<br> </li> </ul> </li> <li><strong>Strategy</strong>:<br> <ul> <li>Support the implementation of business optimization improvement initiatives.</li> <li>Review Nedbank and Business Unit plans and ensure delivered systems, processes, services, and solutions are aligned to support the achievement of the business strategy, objectives, and values.<br> </li> </ul> </li> <li><strong>Staffing:</strong><br> <ul> <li>Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognize and reward achievement, and take appropriate corrective action where required.</li> <li>Mentor and coach staff on identified performance gaps and agree on appropriate actions.</li> <li>Ensure that team members stay abreast in their field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified.</li> <li>Create an environment of teamwork and encourage participation in decision-making processes.</li> <li>Identify current and future training and development needs and recruit and manage talent.<br> </li> </ul> </li> <li><strong>Self-Development:</strong><br> <ul> <li>Identify training courses and career progression opportunities for self.</li> <li>Ensure personal development plan activities are completed within the specified time-frame.</li> </ul> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>People Specification</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Essential Qualifications - NQF Level</H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Advanced Diplomas/National 1st Degrees </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Preferred Qualification</H2> </div><div><ul> <li>B.Degree in Building Science, Construction Management </li> <li>National Diploma in Construction or relevant construction related qualification (NQF Level 7)</li> <li>Insurance Qualification</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Minimum Experience Level</H2> </div><div><ul> <li style="font-weight:bold"><strong>Minimum of 5-years experience managing a team of loss adjusters and 5-years as a Building Assessor or Construction Related Experience.  </strong></li> <li style="font-weight:bold"><strong>5 years' + experience in the Short-Term Insurance Industry.  </strong></li> <li style="font-weight:bold"><strong>Participation or membership of professional bodies i.e. SAIA, PIRB. IOPSA, ILASA,etc.</strong></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Technical / Professional Knowledge</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Relevant software and systems knowledge </li><li>Risk management process and frameworks </li><li>Accounting standards </li><li>Data analysis </li><li>Internal audit policies and procedures </li><li>Performance management </li><li>Strategic planning </li><li>Change management </li><li>Budgeting </li><li>Governance, Risk and Controls </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Behavioural Competencies</H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Building Partnerships </li><li>Communication </li><li>Decision Making </li><li>Innovation </li><li>Continuous Improvement </li><li>Driving for Results </li></ul></div></div><p style="line-height:18.9px"><img alt="" height="228" src="https://rmkcdn.successfactors.com/dd82a348/61ad7a3f-eb85-4980-a04c-e.jpg" style="height:75.0px;width:600.0px" width="245"></p> <p style="line-height:18.9px">---------------------------------------------------------------------------------------</p> <p style="line-height:18.9px"><span style="color:#006341"><em><b>Please contact the Nedbank Recruiting Team at +27 860 555 566 </b></em></span></p>