Real Time Analyst

The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends.

Minimum completed Matric/ Grade 12  Qualification in Math, BSC, BCom Stats or IT advantageous   Minimum of 2 years in a similar role. Experience in WFM (scheduling, forecasting & real-time); MS Office proficiency (Database analysis and problem-solving) Knowledge of Aspect (Alvaria), Genesis, Dayforce, Kronos, Total IX. Skills: Review and Reporting  Managing Change  Business Case Contribution  Enterprise Readiness Assessment  Perform Gap Analysis  Human resources systems and tools  Presentation Creation  Spreadsheet Expertise  Employee Relations  Learning Solutions Development   Behaviours: Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges Adaptability - Is adaptable, resilient, and proactive in responding to different circumstances  Continual Improvement - Actively seeks opportunities to continually improve processes  Creating & Innovating - Generates novel ideas and drives inventive solutions  Driving & Perservering  Planning & Organising - Uses a structured approach to effectively manage tasks  Responding to Change - Shows a proactive mind-set and can effectively navigate changing circumstances  Strategic Thinking - Analyses complex situations and formulates effective strategic plans   Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Manage store staff scheduling needs and requirements. Provide support and query management related to WFM. Maintain systems support and incident logging.  Conduct WFM model testing and user acceptance testing.  Ensure optimal and efficient staff schedules. analyse and solve database-related problems.  Support WFM-related projects and initiatives. Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly.  Timesheets – real time reporting, UAR and Schedule Adherence. Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst  Feedback – provide feedback to WFM Analyst based on findings  Systems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters) Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis. WFM’s first response team in real time and monitoring stores clocks