Operations Manager

About the Role
We are seeking a dedicated Operations Manager for our cleaning services within the logistics sector. This role focuses on optimising operational processes, ensuring service delivery standards are met, and managing our cleaning teams effectively. You will play a crucial role in enhancing productivity and maintaining a clean, safe environment for our operations.

Key Responsibilities
- Develop and implement operational procedures for cleaning services across logistics sites.
- Oversee the scheduling and allocation of cleaning staff to ensure efficient service delivery.
- Monitor the quality of cleaning operations, ensuring all work meets company standards and client expectations.
- Collaborate with logistics management to coordinate cleaning activities with operational schedules.
- Manage inventory of cleaning supplies and equipment, ensuring availability and cost-effectiveness.
- Train, mentor, and evaluate cleaning staff, fostering a culture of continuous improvement and accountability.
- Conduct regular inspections of facilities to ensure compliance with health and safety regulations.
- Address client feedback and resolve any service-related issues to maintain high satisfaction levels.

Requirements
- Proven experience in operations management, ideally within the cleaning industry or logistics sector.
- Strong understanding of cleaning processes and the logistics environment.
- Excellent leadership and team management skills with the ability to motivate and mentor staff.
- Exceptional communication and interpersonal skills, capable of engaging effectively with diverse teams and clients.
- Solid organisational skills with a focus on operational efficiency and attention to detail.
- Proficiency in using management software and Microsoft Office Suite for reporting and communication.

Preferred Qualifications
- Relevant degree or diploma in Operations Management, Business Administration, or a related field.
- Certification in cleaning management or facility management.
- Experience with sustainability practices within cleaning operations.
- Knowledge of health and safety regulations affecting the cleaning industry.

We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to complying with the Employment Equity Act and fostering an inclusive workplace that values diversity.