Purpose: The purpose of this job is to ensure day to day running of the store in such a manner that profits are maximised and costs are minimised. This will include maintaining the store’s facilities in order to ensure customers have easy access to products and services by ensuring promotions are accurate, merchandising is executed according to company standards, staff is fully versed on the target for the day and excellent customer service standards are met. In addition, this will include dealing with human resources management of staff, marketing of products, and logistics of the store, finance, customer service and promoting the business therefore creating sustainable growth in margins and profits.
KEY RESPONSIBILITIES:
- Managing and motivating a team of subordinates
- Making sure that the store meets sales targets
- Looking for ways to increase sales and ensure efficiency, including follow up of work results
- Doing quotations for big clients
- Managing stock levels and making decisions about stock management and control
- Analysing sales figures and forecasting future sales
- Managing the supply and demand of products
- Analysing and interpreting trends to facilitate planning
- Dealing with staffing issues such as interviewing potential staff, conducting performance appraisals and reviews, taking disciplinary action
- Ensuring standards for health and safety and customer service are met
- Resolving health and safety, legal and security issues relating to the store
- Ensure floor walk merchandising standards are met and maintained.
- Ensure achievement and maintenance of all the CEO listed KPI’s.
- Responding to customer complaints and comments
- Organising promotions, displays and special events
- Attending and chairing management meetings for store
- Updating subordinates on business performance, new initiatives and opportunities in the store
- Touring the sales floor regularly, identifying and resolving urgent issues
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Initiating changes to improve the business
- Generate additional new business development opportunities
- Prepare SWOT report for the CEO for feedback at the Board Meeting
- Perform any work related tasks as delegated by superior
- Participate in perpetual stock takes
- Ensure housekeeping of work area
REQUIREMENTS:
- Matric or Equivalent
- Minimum NQF Level 5 in Business related studies
- 5 years managerial experience
- Department knowledge across the board
- Valid driver’s license
- Have own vehicle (advantage)
- Dispute management & Prevention training
- Performance Management Training
- Ability to deal with ER (Initiate & Chairing Disciplinary Enquiry)
- Training/Experience with Talent Acquisition
- Excellent team leader with self-motivation
- Ability to communicate clearly & effectively (verbal & written) at all levels
- Leadership Skills (monitoring, evaluations, planning, time management & organizing skills)
- Analytical, Problem solving, conflict resolution & employee relations skills
- Good customer service, interpersonal and organizational skills
- Operational and people management skills
- Microsoft Office (Internet, E-mails, Word & Excel)
Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.
We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets, and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.