Minimum Requirements…
Essential:- Matric or equivalent Senior Certificate
- Bachelor’s degree in the social sciences, psychology or related field.
- Minimum of 2 – 4 years of work experience
- Working knowledge of change management principles and employee engagement practice
- Competency in quantitative and qualitative research methodology — designing, deploying, and analysing surveys and feedback instruments
- Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint); experience with digital communication or design tools (e.g. SharePoint, Microsoft Forms)
Advantage:
- Experience in a retail, FMCG, or large multi-site operating environment
- Exposure to culture measurement or employee engagement survey platforms
Job Specification...
Culture Activation & Execution
- Coordinate and support the on-the-ground execution of the annual Culture Action Plan across assigned business areas (Head Office, Retail Stores, Warehousing & DC, Security).
- Facilitate and support the rollout of the Dis-Chem Micro Formula for Success — actively driving awareness and adoption of culture enablers and targeted reduction of culture disablers.
- Support Culture Champs activation: coordinate meetings, distribute resources, and maintain records of Culture Champ activity by site.
- Assist the execution of the culture plan and provide support.
- Track culture initiative progress against milestones and provide regular status updates to the Culture Partner and Culture Manager.
Culture Measurement & Data Support
- Design and deploy employee surveys, pulse checks, and feedback instruments using appropriate platforms.
- Accurately capture, clean, and organise data from culture measurement activities in preparation for analysis by Culture Manager.
- Track the Culture Index Score at a site and segment level, maintaining a dashboard of trend data across HO, Retail, Warehouse & Logistics, and Security.
- Prepare clear, accurate data summaries and feedback reports for internal use
- Monitor engagement metrics across communication channels and initiative touchpoints, identifying patterns and reporting anomalies.
- Support the conversion of insight to action — capturing employee feedback themes and mapping these against planned culture interventions
Employee Engagement & Event Coordination
- Plan, coordinate, and execute culture-related events and employee engagement activities — including town halls, Culture Champs workshops, recognition moments, and department activations.
- Manage end-to-end event logistics: venue, materials, speakers, attendance tracking, and post-event reporting.
- Facilitate feedback loops during and after events to measure employee experience and engagement quality.
- Support the design and delivery for culture immersion sessions and change management workshops.
Stakeholder Liaison & Administrative Support
- Build and maintain effective working relationships with key internal stakeholders
- Serve as a point of coordination between the culture team and stakeholders at store, warehouse, and HO level, ensuring aligned messaging and smooth execution of initiatives.
- Provide comprehensive administrative support for all culture department activities, including scheduling, meeting coordination, tracker management, and filing.
- Maintain up-to-date stakeholder mapping documentation and engagement logs for all assigned areas.
- Prepare and distribute action trackers, meeting minutes, and follow-up communications on behalf of the department.
- Support onboarding coordination for new store openings by ensuring culture readiness materials are prepared.
Communication Planning & Content
- Develop and implement internal communication plans that support culture change initiatives, ensuring clarity, consistency, and alignment with the organisation's tone, values, and brand.
- Produce high-quality communication content — including emails, newsletters, intranet updates, digital screen content, presentation materials, and video scripts — tailored to diverse employee audiences.
- Apply storytelling and visual communication techniques to enhance message impact and employee recall.
- Manage digital and multi-channel communication to reach store-level, DC, and HO employees consistently.
- Maintain a communication calendar for all culture initiatives, ensuring timely and coordinated delivery.
Reporting & Continuous Improvement
- Provide timely and accurate reports on culture initiative status, stakeholder engagement, communication delivery, and event outcomes.
- Maintain and update the department's culture tracking tools, dashboards, and reporting templates.
- Contribute to post-initiative reviews: evaluating what worked, identifying improvement areas, and recommending adjustments for future rollouts.
- Actively identify operational process improvements that increase the department's efficiency and delivery quality.
Special Conditions of Employment...
- South African citizen
- MIE, clear criminal and credit
- Driver’s license and/or own reliable transport
- Occasional Traveling
Remuneration and Benefits...
- Marketed related salary
- Medical aid
- Provident fund
- Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.