About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
As global thought leaders, Discovery is passionate about innovating - not only to achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
We're the world's first behavioural bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank could be the place for you.
We welcome inspired, positive and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.
Job Purpose
The IBM MQ Technical Support Specialist is responsible for the administration, support, maintenance, and optimisation of the IBM MQ messaging platform. The role ensures the availability, reliability, performance, and security of the IBM MQ environment by monitoring platform health, resolving incidents and problems, implementing changes, and providing technical expertise to support the secure and reliable exchange of messages between business applications and systems.
The incumbent forms part of a team that provides 24/7 support for the application and system products with a focus on high availability and rapid resolution of incidents. Interfaces with various IT stakeholders and business stakeholders in ensuring comprehensive operational support for the scope of business applications and systems. Builds and maintains a knowledge base of technical support information for the support and maintenance of the environment.
Areas of responsibility may include but are not limited to
Operational Support
- Be part of a team providing 24/7 application support capability for 3rd party and internally developed non-SAP applications e.g., Card Management Systems, Calypso, Actimise AML and Fraud, OpenText, SAS etc. that are used in the execution of the Discovery Bank’s mandate and business.
- Monitor the application systems’ availability and uptime and report any downtime and feedback to the relevant role players.
- Monitor capacity usage in the applications in scope and provide input to ongoing capacity plans.
- Ensure that application system software is maintained according to OEM specifications.
- Ensure that upgrades to any application system together with the underlying infrastructure are tested and performed in a structured manner in line with the Bank’s change and release processes.
- Interface with IT stakeholders and ensure that the underlying environment is maintained according to the application specifications and requirements through-out their lifecycle.
- Create and maintain documentation related to in scope applications and their supporting systems e.g. installation procedures, operational support documents etc.
- Support and manage any 3rd party interfaces and services.
- Perform root cause analysis, performance tuning and optimisation and other service improvement activities to ensure that the applications operate optimally.
- Log, respond and action incidents in accordance with incident and problem management procedures.
- Communicate critical alerts, statuses and issues to management and perform actions to resolve.
Education and Experience
- A 3-year National Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- A minimum of 6 years' experience in IBM MQ platform administration, technical support, or a related middleware support role.
- Proven experience supporting IBM MQ messaging infrastructure, including installation, configuration, administration, monitoring, troubleshooting, and performance tuning.
- Experience supporting integration technologies and enterprise messaging solutions in a complex corporate environment.
- Experience in technical support, incident management, problem management, and change implementation within enterprise IT environments.
- Previous experience in the banking or financial services industry will be an advantage.
Technical Skills or Knowledge
- Strong knowledge of IBM MQ administration, configuration, monitoring, troubleshooting, performance tuning, and security.
- Experience supporting enterprise IBM MQ messaging platforms in high-availability and mission-critical environments.
- Sound understanding of message queuing concepts, publish/subscribe messaging, channels, listeners, queue managers, clusters, and client connectivity.
- Knowledge of IBM MQ security, including SSL/TLS, channel authentication (CHLAUTH), object authorities, and user authentication.
- Experience with IBM MQ installation, upgrades, patching, backup, recovery, and disaster recovery processes.
- Knowledge of ITIL processes and service management best practices.
- Working knowledge of application server technologies such as JBoss, Apache Tomcat, and Open Liberty.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.