Assistant Director: Igr Stakeholder Engagement

POST 27/102 : ASSISTANT DIRECTOR: IGR STAKEHOLDER ENGAGEMENT

SALARY : R487 197 per annum (Level 09)

CENTRE : East London, BCM Ref No: DPWI 18/07/2026

East London (Amathole) Ref No: DPWI 19/07/2026

Aliwal North Ref No: 20/07/2026

REQUIREMENTS : National Senior Certificate, B-Degree/ National Diploma in Public

Management/ Administration, Management/ Social Science, Development

Studies, (NQF L6 as recognised by SAQA), with 3 years’ experience at

supervisory level or SL7/8 and drivers’ licence is compulsory. Knowledge and

Skills: RSA Constitution – Corporative Governance, Public Service Act; Public

Service Regulations, IGR Framework Act, 13 of 2005, National/ Provincial

Development Plan, 2011, District Development Model, 2019, Integrated

Development Plan, Problem solving skills, Strategic capability and leadership,

Management skills, Communication skills, Computer skills, Organizational

Skills, Communication, Programme and project management.

DUTIES : Manage and coordinate Stakeholder Relations, Establish and maintain

stakeholder relations, Develop stakeholder database, Generate and

communicate feedback on issues raised by relevant stakeholders, Maintain

effective relations with sector departments and Municipalities at District level,

Attend and participate in all IGR forums, Coordinate implementation of cluster

collaborative, Enhance cooperation between DPWI and relevant, community

based stakeholders, Monitor implementation of resolutions, Manage rendering

of communication services in the District, Monitor provision of internal and

external communications to the stakeholders, Manage maintenance of the

brand for the department, Manage marketing and advertising of District events

and programmes, Monitor participation in relevant communication forums

inside and outside the department, Monitor development of District newsletters,

Manage the rendering of effective and efficient customer service to the clientele

of the district, Manage handling of complaints , Monitor reference of complaints

to relevant officials, Ensure that follow ups are made by telephone, letter, fax

or email so as to adhere to turnaround times, Implement and monitor

adherence to Batho Pele Principles, Compile weekly, monthly and quarterly

customer care reports, Manage distribution of departmental/district

publications, Monitor proper handling of incoming and outgoing calls and

manage the front line desk, Render administrative functions, Coordinate

development of District plans, Report on implementation of project plans,

Monitor development of District AOP, Receive and review enquiries regarding

services of the Department, Supervise allocated resources, Maintain high

standard of performance within team in order to produce excellent work within

stipulated timeframes for achievement of set objectives, Resolve problems of

motivation and control. Delegate functions to staff based on individual potential,

provide necessary guidance and support and afford staff adequate training and

development opportunities. Ensure timeous development of job descriptions,

signing of workplan agreements and assessment of employees. Provide

support on audit findings and risks within the unit.

ENQUIRIES : Mr. L. Magqaza at 069 007 4868/ Mr Z. Tana at 064 754 8464

Mr. M. Mavotsho at 083 753 9381/Mr. M. Tshwaku at 083 753 9381

e-recruitment Technical Enquiries: e-recruitment-bhisho@ecdpw.gov.za

NOTE : East London, BCM: (Preference will be given to African Male)

East London (Amathole): (Preference will be given to Youth African Female)

Aliwal North: (Preference will be given to African Male)

National Senior Certificate, B-Degree/ National Diploma in Public Management/ Administration, Management/ Social Science, Development Studies, (NQF L6 as recognised by SAQA), with 3 years’ experience at supervisory level or SL7/8 and drivers’ licence is compulsory. Knowledge and Skills: RSA Constitution – Corporative Governance, Public Service Act; Public Service Regulations, IGR Framework Act, 13 of 2005, National/ Provincial Development Plan, 2011, District Development Model, 2019, Integrated Development Plan, Problem solving skills, Strategic capability and leadership, Management skills, Communication skills, Computer skills, Organizational Skills, Communication, Programme and project management.

Manage and coordinate Stakeholder Relations, Establish and maintain stakeholder relations, Develop stakeholder database, Generate and communicate feedback on issues raised by relevant stakeholders, Maintain effective relations with sector departments and Municipalities at District level, Attend and participate in all IGR forums, Coordinate implementation of cluster collaborative, Enhance cooperation between DPWI and relevant, community based stakeholders, Monitor implementation of resolutions, Manage rendering of communication services in the District, Monitor provision of internal and external communications to the stakeholders, Manage maintenance of the brand for the department, Manage marketing and advertising of District events and programmes, Monitor participation in relevant communication forums inside and outside the department, Monitor development of District newsletters, Manage the rendering of effective and efficient customer service to the clientele of the district, Manage handling of complaints , Monitor reference of complaints to relevant officials, Ensure that follow ups are made by telephone, letter, fax or email so as to adhere to turnaround times, Implement and monitor adherence to Batho Pele Principles, Compile weekly, monthly and quarterly customer care reports, Manage distribution of departmental/district publications, Monitor proper handling of incoming and outgoing calls and manage the front line desk, Render administrative functions, Coordinate development of District plans, Report on implementation of project plans, Monitor development of District AOP, Receive and review enquiries regarding services of the Department, Supervise allocated resources, Maintain high standard of performance within team in order to produce excellent work within stipulated timeframes for achievement of set objectives, Resolve problems of motivation and control. Delegate functions to staff based on individual potential, provide necessary guidance and support and afford staff adequate training and development opportunities. Ensure timeous development of job descriptions, signing of workplan agreements and assessment of employees. Provide support on audit findings and risks within the unit.