Client Service Officer: Ies (X2 Posts)

POST 27/29 : CLIENT SERVICE OFFICER: IES (X2 POSTS)

SALARY : R280 278 per annum

CENTRE : Labour Centre: Ladysmith Ref No: HR4/4/7/3 (X1 Post)

Labour Centre: Richards Bay Ref No: HR4/4/7/11 (X1 Post)

REQUIREMENTS : Grade 12. Experience: None. Knowledge: All relevant Labour legislations and

regulations, Relevant ILO conventions, Public Service Regulations, Public

Service Act, Knowledge of Departmental policies, procedures and guidelines,

Batho Pele Principles. Skills: Interpersonal, Telephone etiquette, Interviewing,

Computer literacy, Communication, Ability to interpret legislation, Problem

solving.

DUTIES : Render services at help desk as the first point of entry within the Registration

services. Resolve all complaints on IES labour legislations received from

clients within the scope and dictates of the IES SOP. Render general

administrative duties and participate in advocacy sessions as and when

required.

ENQUIRIES : Ms L Radebe Tel No: (036) 638 1900 (Ladysmith)

Mr I Ximba Tel No: (035) 780 8708 (Richards Bay)

APPLICATIONS : Deputy Director: Ladysmith Labour Centre, P/Bag X9926, Ladysmith, 3370 Or

hand deliver at 35 Keate Street, Ladysmith. For Online Applications: Jobs-

KZN5@labour.gov.za

Deputy Director: Richards Bay Labour Centre, P/Bag X20033, Empangeni,

3880 Or hand deliver at 11 Lira Rink Road, Richards Bay. For Online

Applications: Jobs-KZN28@labour.gov.za

NOTE : Indian Males, Indian Females, White Males, White Females and Persons with

disabilities are encouraged to apply.

Grade 12. Experience: None. Knowledge: All relevant Labour legislations and regulations, Relevant ILO conventions, Public Service Regulations, Public Service Act, Knowledge of Departmental policies, procedures and guidelines, Batho Pele Principles. Skills: Interpersonal, Telephone etiquette, Interviewing, Computer literacy, Communication, Ability to interpret legislation, Problem solving.

Render services at help desk as the first point of entry within the Registration services. Resolve all complaints on IES labour legislations received from clients within the scope and dictates of the IES SOP. Render general administrative duties and participate in advocacy sessions as and when required.

Jobs-KZN28@labour.gov.za Indian Males, Indian Females, White Males, White Females and Persons with disabilities are encouraged to apply. All attachments for online application must include an application form Z83 and CV only combined, in PDF and as one attachment. Zipped, IMG and JPEG documents will not be accepted. indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post. Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant as instructed below. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). The Department does not accept applications via fax. Applicants who do not comply with the abovementioned instructions/requirements, as well as applications received late will not be considered. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The requirements for application of Senior Management Services (SMS) include the successful completion of an SMS Pre-entry programme (Nyukela) as endorsed by the National School Government (NSG). Prior to appointment, a candidate should therefore have proof that they have registered for the Pre- Entry Certificate and have completed the course. The cost for Nyukela is at the applicant’s own expense. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: https://www.thensg.gov.za/training-course/sms-pre- entryprogramme/. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA) Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. The Department reserves the right not to make any appointment(s) to the below advertised post(s). The successful candidate will be expected to sign a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s) MANAGEMENT ECHELON

Applications: Jobs-KZN28@labour.gov.za