Customer Care Agent

POST 27/73 : CUSTOMER CARE AGENT REF NO: DPSA 18/2026

SALARY : R280 278 per annum (Level 06). Annual progression up to a maximum salary

of R330 162 per annum is possible, subject to satisfactory performance.

CENTRE : Pretoria

REQUIREMENTS : A Senior Certificate, a minimum qualification at NQF Level 4 in Customer Care

/ Marketing / Communications / Human Resource Management as recognised

by SAQA. Knowledge of Government Employees Housing Scheme and its

product offering, knowledge of public service administration, knowledge of

Batho Pele Principle, knowledge of Conditions of Service, knowledge of the

Public Service Act and knowledge of Public Service Regulations. Generic skills:

Written and verbal communication skills, facilitation skills, presentation skills,

planning and organising skills, computer skills, customer orientation, conflict

management, Interpersonal relationship skills, report writing skills, problem

solving, and solution Orientated and Innovative. Attributes: Good telephone

etiquette, resourceful, resilient and flexible, professional, confident, passionate

and a team worker. Technical skills: Customer care and marketing skills.

DUTIES : Provide capacity building and support to government departments and

employees on GEHS services and products. Respond to customer queries,

complaints and disputes on GEHS products and services. Provide guidance

and assistance to government departments and employees to resolve queries,

complaints and disputes relating to housing allowance benefits. Assist

government employees with the process of enrolling with the GEHS. Resolve

incoming calls and emails from government employees and refer relevant

queries to relevant officials. Provide capacity building to government

departments through the GEHS education and outreach sessions. Develop

project plans for the GEHS educational and outreach sessions. Provide

support in content development on the GEHS branding and marketing

materials and the update of the website.

ENQUIRIES : Ms. I.M. Selepe Tel No: (012) 336 1323

APPLICATIONS : quoting the reference number must be addressed to Mr. Thabang Ntsiko.

Applications must be posted to the Department of Public Service and

Administration, Private Bag X916, Pretoria, 0001, or delivered to 546 Edmond

Street, Batho Pele House, cnr. Edmond and Hamilton Street, Pretoria, Arcadia

0083, or emailed. E-mail your application to Advert182026@dpsa.gov.za

A Senior Certificate, a minimum qualification at NQF Level 4 in Customer Care / Marketing / Communications / Human Resource Management as recognised by SAQA. Knowledge of Government Employees Housing Scheme and its product offering, knowledge of public service administration, knowledge of Batho Pele Principle, knowledge of Conditions of Service, knowledge of the Public Service Act and knowledge of Public Service Regulations. Generic skills: Written and verbal communication skills, facilitation skills, presentation skills, planning and organising skills, computer skills, customer orientation, conflict management, Interpersonal relationship skills, report writing skills, problem solving, and solution Orientated and Innovative. Attributes: Good telephone etiquette, resourceful, resilient and flexible, professional, confident, passionate and a team worker. Technical skills: Customer care and marketing skills.

Provide capacity building and support to government departments and employees on GEHS services and products. Respond to customer queries, complaints and disputes on GEHS products and services. Provide guidance and assistance to government departments and employees to resolve queries, complaints and disputes relating to housing allowance benefits. Assist government employees with the process of enrolling with the GEHS. Resolve incoming calls and emails from government employees and refer relevant queries to relevant officials. Provide capacity building to government departments through the GEHS education and outreach sessions. Develop project plans for the GEHS educational and outreach sessions. Provide support in content development on the GEHS branding and marketing materials and the update of the website.

quoting the reference number must be addressed to Mr. Thabang Ntsiko. Applications must be posted to the Department of Public Service and Administration, Private Bag X916, Pretoria, 0001, or delivered to 546 Edmond Street, Batho Pele House, cnr. Edmond and Hamilton Street, Pretoria, Arcadia 0083, or emailed. E-mail your application to Advert182026@dpsa.gov.za Applications must quote the relevant reference number and consist of: A fully completed and signed NEW Z83 form which can be downloaded at https://www.dpsa.gov.za/newsroom/psvc/.’’From 1 January 2021 should an application be received using the incorrect application for employment (Z83), it will not be considered”, a recent comprehensive CV; contactable referees (telephone numbers and email addresses must be indicated); Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit the Z83 and a detailed curriculum vitae (Only shortlisted candidates will be required to submit certified documents, all non- SA citizens must attach a copy of proof of permanent residence in South Africa on or before the day of the interviews). Foreign qualifications must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). All shortlisted candidates will be subjected to personnel suitability checks on criminal records, citizenship verification, financial records, qualification verification and applicants could be required to provide consent for access to their social media accounts. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within three (3) months of the closing date of the advertisement, please accept that your application was unsuccessful. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. OTHER POSTS

Applications: Advert182026@dpsa.gov.za