POST 26/83 : LOCAL OFFICE MANAGER REF NO: HRMC 54/26/1
SALARY : R1 101 468 - R1 297 476 per annum (Level 12), (A basic salary)
CENTRE : Free-State: Large Office: Bloemfontein
REQUIREMENTS : An undergraduate qualification in Public Management, Public Administration,
Operations, Business Management, Management, Administration, Law or
Social Science within these specified fields of study at NQF level 6 as
recognized by SAQA. 3 Years’ experience at a Junior Management / Assistant
Director level in Operations in a client or customer services environment.
Experience in Civic or Immigration Operations will be an added advantage.
Knowledge of South African Constitution. Knowledge and understanding of all
relevant public service and Departmental Legislative Frameworks, as well as
Government Structures. Excellent abilities and experience in project
management, project optimization and use of online systems. Knowledge of
National Treasury Regulations and Public Finance Management Act.
Knowledge of Human Resources Regulatory Framework and Occupational
Health and Safety Act. Knowledge of South African Constitution. Knowledge of
workflow and capacity planning. Knowledge of Batho Pele Principles.
Knowledge of Minimum Information Security Standards (MISS), Promotion of
Administrative Justice Act (PAJA) and Promotion of Access to Information Act
(PAIA). A valid drivers’ license. Willingness to travel and work extended hours.
Required skills and competencies: Strong Management and Leadership
capability. Service delivery innovation, client orientation and customer focus.
People management and empowerment. Financial Management. Program and
project management. Change management. Ability to instil appropriate
processes and systems, as well as enabling technology, to support the
Department in efficiently and effectively managing the required work. Support
digital transformation. Excellent verbal and written communication, as well as
report writing and presentation skills. Problem-solving and analysis. Policy
interpretation. Risk Management. Influencing, networking, conflict
management and negotiation skills. Knowledge and Information Management.
Decision making and initiating action. Planning, organising and time
management. Computer literacy. Patriotism, Honesty and Integrity.
DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Manage the overall operations and performance of the Office
against agreed service delivery standards. Provide advice and guidance on
operations of the Department at a Local Office level. Manage the provision of
safe and secure enabling documents as it relates to citizenship, births,
marriages, death, travel documents and passports. Ensure delivery against the
mandates derived from the Government’s Programme of Action (POA). Ensure
effective management and oversight of the Local Office’s Immigration
Inspectorate activities. Foster effective partnerships with all stakeholders and
represent the Office at various forums. Ensure the effective implementation of
strategic objectives and innovation (digital transformation and case
management solutions) in the Local Office. Coordinate and monitor delivery of
the Local Office’s operational plan against agreed timeframes and objectives.
Implement governance processes, frameworks, policies, procedures and
manage risks. Ensure effective and efficient management of human, physical
and financial resources within the Local Office. Coach and guide staff on
compliance with all regulatory requirements.
ENQUIRIES : Free State: Ms V Molefe Tel No: (051) 430 0378
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za or sent to the correct
address specified as follows: Free State: Physical Address: 41 Charlotte
Maxeke Street, Bloemfontein, 9301.