70000130 - Supervisor (Switchboard)

FINANCE DEPARTMENT

SUPERVISOR (SWITCHBOARD)

REF NO: 70000130

INTERNAL CONTROL DIRECTORATE

INTERNAL CONTROL AND BUSINESS SYSTEMS DIVISION

Basic Salary

R243 479.01 / R316 060.58 pa

Grade: 07

Key Responsibility Areas:

• Deal with queries regarding private call costing. 

• Maintenance and stock control of all telephone instruments. 

• Maintain a record of all of all private lines and faxes and modems in various buildings. 

• Attend to any faults reported. 

• Operate a large PEBX Switchboard and Voice Mail System. 

• Supervision of Switchboard and Panel Operators. 

• Updating and providing Divisional Directors with reports from the Management System. 

• Maintain daily private and business calls printouts and queries relating to call costs. 

• Collate all stop order agreements with relation to private calls and faxes. 

• Updating the internal and external telephone directory. 

• Advising Management of any discrepancies.

Competencies:
•Business Processes 

•Use of Technology 

•Organisational Awareness 

•Problem Solving 

•Planning & Organising 

•Attention to Detail 

•Ethics & Professionalism 

•Communication 

•Interpersonal Relationships 

•Cognitive Ability 

•Team Orientation 

•Coaching & Mentoring
 

Essentail Experience • 6 Months experience dealing with customers and administration. Preferred Experience • 12 Months experience on a large switchboard. , Ability to communicate in isiZulu would be an added recommendation. Essential Qualifications • An appropriate level of secondary education.