We’re looking for a hands-on Tier 2 Field Technician who thrives in a client-facing role and has strong networking expertise. If you enjoy solving real-world IT problems onsite and working across diverse environments, this role is for you.
What You’ll Be Doing
- Deliver onsite IT support across client environments
- Troubleshoot and resolve desktop, server, and network issues
- Install, configure, and maintain Windows devices and infrastructure
- Support and maintain network connectivity and performance
- Assist with network and infrastructure deployments
- Provide ad-hoc remote support and maintain clear documentation
What You Need
- 3–5 years’ IT support experience (MSP experience advantageous)
- Strong experience with:
- Windows OS (7–11) – support & troubleshooting
- Windows Server – deployment, administration & support
- Strong networking knowledge (essential), including:
- Reyee, Ubiquiti, iShield, FortiGate
- Experience with NAS/storage solutions:
- QNAP, Synology
- Excellent troubleshooting, communication, and customer service skills
- Comfortable working independently on-site with clients
- Valid driver’s license
Why Join Us?
- Exposure to varied technologies and client environments
- Opportunities for growth, upskilling, and certifications
- Be part of a stable, growing team within the First Technology Group