We are looking for:
A professional, proactive, and customer-focused Receptionist to manage our front-of-house operations. The successful candidate will ensure exceptional client service, efficient call handling, and accurate administrative support while maintaining effective control over documentation, office supplies, and internal coordination.
Knowledge, Skills & Abilities
- Ability to multitask and effectively prioritise competing tasks.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- High level of professionalism, integrity, and confidentiality.
- Excellent listening and interpersonal skills.
- Professional telephone and email etiquette.
- Excellent organisational and administrative skills.
- Strong attention to detail and accuracy.
Key Responsibilities:
- Professionally manage the reception area and provide exceptional customer service to visitors and callers.
- Handle incoming calls, messages, appointments, and general enquiries efficiently.
- Coordinate courier services, mail, deliveries, and collections.
- Maintain visitor access controls and ensure compliance with company security procedures.
- Perform general administrative duties, including data capturing, filing, scanning, and document management.
- Manage and maintain Proof of Delivery (POD), invoice, waybill, and credit note records.
- Source supplier quotations and follow up on outstanding orders and deliveries.
- Monitor and coordinate office supplies, groceries, cleaning materials, and other consumables.
- Maintain company records, including telephone extension lists and administrative registers.
- Ensure the reception and office areas remain organised, professional, and well-maintained.
Boxes to tick:
- National Senior Certificate or equivalent to NQF 4
- At least 4 years’ experience in Reception.
- Computer literacy with proficiency in Microsoft Office.
- Previous experience in a customer-facing environment will be advantageous.