Strategy Execution • Drive and ensure execution of regional Prepaid sales strategies and outputs in line with the overall consumer segment goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers. • Implement tactical sales plans to address growth opportunities. • Provide input as well as executes on the localisation of the cluster’s/ region’s Corporate Social Investment (CSI) plan. • Ensure regional area segment alignment with national strategies, governance, and risk management frameworks. Regional Prepaid Sales Operations Delivery • Lead a team to effectively execute on consumer prepaid segment sales strategies, driving performance through sales output execution and impact in trade. • Execute on effective management of smart regionalisation by identifying appropriate regional distributors with a specific focus on postpaid, and Residential distribution. • Monitor and optimise distributor performance to ensure delivery of targets. • Build and sustain local distributor relationships to enhance market development. • Oversee the indirect and direct trade function (inclusive of FMS) to ensure optimal in-trade presence and visibility of MTN products and services. • Collaborates with Regional Network Team to ensure network availability and performance in the region/ sub-region. • Manage interlocks between the region/ sub-region & central key account teams for partner management. • Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decision-making, and enhance operational efficiency. • Conduct reporting for prepaid/ area of responsibility. This includes tracking, forecasting trends, highlighting any significant deviations from defined performance metrics, and trade execution effectiveness. • Provide regular feedback and ensure alignment between central investments and local execution. • Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified. • Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc. Financial Management and Cost Control • Provide input into regional and segment budgets – within the prepaid segmented cluster in particular, ensuring alignment with overall consumer regional objectives. • Help drive Consumer P&L accountability in segment. • Align with central teams to ensure Market Development Funds (MDF) investments are impactful. • Manage project initiative budgets in line with business objectives. • Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios. • Identify opportunities to generate additional revenue. Governance, Policies and Procedures • Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned. • Implement, drive and track risk management, compliance adherence and governance within direct team in the segmented cluster. This includes conducting regular reviews and audits of trade and distribution channels. • Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation. • Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions. • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery • Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity. Continuous Improvement • Drive best practice, continuous improvement and innovation at process and procedure level within Regions Prepaid Consumer Operations. • Create and monitor plans for continuous improvement. • Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery. People and Culture Management • Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation. • Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors. • Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment • Create and implement personal development plans. • Define the KPAs and KPIs that will be cascaded down to direct reports. • Reviews the monthly activities and learning initiatives undertaken for the employees in the region, keeping track of L&D requirements and initiatives. • Manage Performance and identify training needs. Coach and guide subordinates. • Enable and model healthy employee relations and collaborative teamwork. • Manage diversity, develop, and embed an Employment Equity plan for the business area. • Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management. • Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.