Head: Digital Employee Experience (DEx)

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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Lead Old Mutual Human Capital's Digital Employee Experience function and team of Journey Leads. Accountable for ensuring HC technology investments solve validated workforce problems, deliver measurable business value, achieve adoption, and create seamless end-to-end employee experiences. The role owns DEx strategy, value realisation, journey governance, digital innovation, stakeholder engagement and the operating model connecting GHC Practices, HC Business Teams and HC Tech.

Lead the Digital Employee Experience (DEx) capability within Human Capital Operations. The incumbent is accountable for shaping the Digital Employee Experience vision, embedding fit-for-purpose solution design practices, driving value realization, advancing digital innovation, and continuously evolving the operating model that enables Human Capital's digital transformation journey. The role combines human-centered design, product thinking, workforce technology, value realization, stakeholder influence, and digital innovation to ensure that Human Capital technology investments translate into demonstrable workforce outcomes.

Key Result Areas:

• Functional Strategy Formation – develop and implement the DEx strategy and roadmap aligned to HC Operations and Group Human Capital priorities.

• Digital Employee Experience Strategy – define employee experience principles, service offerings, governance and value proposition for DEx.

• Employee Needs Clarification – partner with executives and HC leaders to diagnose workforce problems, validate root causes and determine appropriate interventions.

• Journey & Solution Design – ensure Journey Leads design coherent employee journeys and fit-for-purpose digital solutions across the employee lifecycle.

• Value Realisation & Adoption – establish success measures, adoption metrics, utilisation frameworks and ROI tracking for all technology investments.

• Digital Innovation & AI Enablement – evaluate emerging technologies, Copilot, agents, automation and digital labour opportunities.

• Operating Model Leadership – evolve DEx ways of working, governance forums, Agile participation and value chain integration.

• Stakeholder Engagement – build strategic partnerships across HC Practices, HC Business Teams, HC Tech and external vendors.

• Organisational Capability Building – develop the Journey Lead capability and future DEx capability requirements.

• Leadership & Direction – lead and inspire a high-performance team and communicate a compelling vision.

Experience and Qualifications:

• NQF Level 7 degree required. Postgraduate qualification preferred.

• 8–10 years' experience in digital transformation, human capital, customer/employee experience, consulting, organisational design, change or technology enablement.

• 5+ years leadership experience managing professional teams.

• Experience working with enterprise platforms such as Workday, Microsoft technologies or equivalent ecosystems.

• Demonstrated success designing operating models, leading transformation and establishing measurable business outcomes.

Skills:

• Human Centred Design

• Employee Experience Design

• Journey Mapping

• Business Requirements Analysis

• Product Thinking

• Value Realisation

• Digital Transformation

• Stakeholder Management

• Agile Delivery

• Presenting Solutions

• Data Analysis

• Current State Assessment

• AI and Automation Enablement

• Change Enablement

• Commercial Acumen

Competencies:

• Strategic Mindset (5)

• Business Insight (5)

• Communicates Effectively (5)

• Plans and Aligns (5)

• Balances Stakeholders (5)

• Builds Effective Teams (5)

• Customer Focus / Employee Focus (5)

• Optimises Work Processes (5)

• Manages Complexity (5)

• Drives Vision and Purpose (5)

• Nimble Learning (5)

• Organisational Savvy (4)

• Ensures Accountability (5)

 

Skills

Change Agility, Change Management, Issue Management, Knowledge Management, Manages Resistance, Negotiation, Planning and organisational skills, Prioritization, Strategic Planning, Verbal Communications

Competencies

Balances Stakeholders

Business Insight

Cultivates Innovation

Develops Talent

Manages Ambiguity

Situational Adaptability

Strategic Mindset

Values Differences

Education

Bachelors Degree (B) (Required)

Closing Date

10 August 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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