Purpose
Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.
Key Responsibilities
- Greet customers warmly and create a positive first impression
- Take customer orders accurately (in person, drive-thru, or online pickups)
- Present food and drinks neatly, correctly, and on time
- Ensure orders match receipts and special requests
- Maintain cleanliness of the counter, dining area, and presentation stations
- Follow food safety, hygiene, and company standards at all times
- Work closely with kitchen staff to ensure smooth order flow
- Resolve minor customer concerns politely and escalate when necessary
- Restock items such as cups, lids, sauces, and napkins
Competencies
- Strong communication and customer service skills
- Accuracy and attention to detail
- Ability to work in a fast-paced environment
- Time management and multitasking
- Teamwork and cooperation
- Basic cash-handling and POS skills
- Problem-solving and adaptability
- Good personal hygiene and professionalism
Requirements
- Previous supervisory experience preferred.
- Strong leadership and organisational skills.
- Ability to work independently.