Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
What will you do?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
What will make you successful in this role?
Minimum Qualification Required
• Grade 12/Standard 10/NQF 4
• BCom Degree (Optional)
Minimum Experience Required
• 3 years short term insurance experience
• 3 years Claims experience
• 1 year Supervisory/Management experience
Key Responsibilities
Operational & Performance Management
• Lead and manage the claims team and dashboards to achieve operational targets and service level
agreements (SLAs).
• Monitor the team’s accuracy and efficiency in processing claims across all business lines.
• Ensure timely and accurate settlement of claims in accordance with company policy and regulatory
guidelines.
• Monitor daily performance statistics and workforce management.
• Handle daily claims focus, task distribution, and work allocations.
• Assist clients with escalated queries and ensure suitable resolution.
• Complete people management tasks accurately and timeously.
• Provide regular coaching and conduct performance reviews.
• Drive continuous process improvement to enhance efficiency and customer satisfaction.
People & Team Management
• Foster participative leadership and strong communication within the team.
• Support skills development through coaching, mentoring, and peer-to-peer learning.
• Ensure effective onboarding and integration of new employees.
• Collaborate with other departments to ensure seamless claims handling and positive client outcomes.
People and Team Management
• Ensuring participative leadership and strong communication within the team
• Coaching and peer to peer learning
• Developing of all employees and ensuring smooth on boarding for new employees.
• Collaborate with other departments to ensure seamless claims handling.
Essential Attributes
• Leadership & Team Management: Ability to inspire, develop, and guide team members to meet goals.
• Claims Knowledge: Strong technical expertise in motor insurance claims, including fault and non-fault
handling.
• Communication Skills: Clear and confident communicator, both verbally and in writing.
• Customer Focus: Commitment to delivering a positive claims experience and resolving issues efficiently.
• Decision-Making: Capable of making sound, timely decisions with balanced risk awareness.
• Analytical Thinking: Ability to interpret data, identify trends, and implement data-driven improvements.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities.
• Compliance Awareness: Thorough understanding of industry regulations and adherence to standards.
Knowledge and Skills
Personal Attributes
Core Competencies
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to Apply: 30 July 2026
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.