CAREER OPPORTUNITY
The Human Resources Department has positions available for a Human Resources Business Partner: Santam Namibia Limited. This position will be based at Santam in Windhoek.
PURPOSE OF THE ROLE
As Human Resources Business Partner you align human resource strategies and practices with the overall business objectives, and act as strategic partners to the leadership, and drive the enhancement of business performance through effective people management
WHAT WILL YOU DO?
To provide Human Resource consultation to assigned business units and to be instrumental in facilitating and implementing agreed deliverables. These business deliverables will be aligned to Human Resources’ Strategy/Business Strategy, collaborating to develop and implement best practice HR programs, policies and systems that support the organisation’s leaders and managers in managing their units and meeting their strategic priorities. Key to the success of the HRBP is the ability to develop a strategic partnership in their ‘day to day’ work within assigned portfolios. This comes from understanding the department or business key strategic challenges and providing HR intervention to help the leaders achieve their goals and create positive and productive workplaces.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
The HRBP will take ownership of the overall HR practices for the business area, supported by the HR Centre of Expertise (COE), attending to:
1 Strategic alignment
• Work closely with senior leadership to ensure that the HR strategy supports the organizational goals and actively participate in business planning discussions to understand priorities and challenges.
• Collaborate with executive teams to shape HR strategies that drive business results, leveraging data and analytics to inform decisions
• Use analytics to assess workforce trends, measure the impact of HR initiatives, and provide insights that inform business decisions.
2 Talent Management & Acquisition
• Manage delivery on talent acquisition with the support of the Talent Acquisition specialist
• Drive the talent management and succession planning
• Develop appropriate talent management strategies aligned to the business strategy
3 Organisational Design
• Partner with senior leadership to design and implement organizational structures that support strategic goals, resulting in [specific outcomes, e.g., increased efficiency, improved employee satisfaction].
• Lead workforce planning initiatives that align talent acquisition and development with business direction.
• Facilitate change management processes during mergers, acquisitions, and restructuring, ensuring minimal disruption and high employee engagement
4 Business partnership
• Provide coaching and support to managers on HR-related issues, helping them navigate complex employee relations matters and enhance their leadership capabilities.
• Understand the business context in order to partner at the right level and influence HR related decisions.
• Provide advice and guidance on complex matters to managers and employees across the business area on HR related matters
• Analyse, interpret and conduct a trend analysis on HR data
• Quarterly feedback on HR trends and provide solutions as required
• Drive people initiatives in partnership with the relevant CoE.
5 Diversity management & Employment Equity
• Assist in developing EE plan per BU, implement actions, track and achieve milestones
• Ensure execution of all diversity initiatives in line with the BU EE Plan
6 Performance management
• Ensure that performance metrics align with business objectives.
• Keep abreast with best practice on performance management trends.
• Facilitate the performance management process (contracting, appraisals, reporting on trends, informal training)
• Facilitate performance calibration sessions
• Support business with having the right conversations in terms of differentiating individual performance to business performance/objectives
• Support business to develop and drive a high-performance culture.
• Continuous education regarding the performance management process.
7 Culture and Engagement
• Conduct organizational assessments to identify opportunities for improvement and implement solutions to enhance organizational effectiveness.
• Support change management initiatives by developing communication strategies and training programs that facilitate transitions
• Design initiatives that focus on creating a positive work environment by promoting employee engagement, satisfaction, and well-being.
• Implement programs that foster a strong organizational culture and increase employee morale
8 Leadership and people development
• Facilitate discussions regarding work related and post graduate study aid (candidate approval) as well as the placement of learners and graduates
• Facilitate delivery on L&D needs through companywide programmes and putting interventions in place in consultations with L&D COE to address those needs that cannot be addressed through generic programmes
9 Employee Relations
• Act as a custodian of people related policies.
• Provide sound advice to ensure the organisation complies to best practice and legislative issues
• Provide support to line managers in dealing with disciplinary, incapacity and grievance matters
• Deal with all appeals from disciplinary proceedings in line with the disciplinary code
• Support the business with all employee dispute resolution, with relevant COE
10 Total Rewards including Employee Wellbeing
• Facilitate remuneration processes in BU’s including creating awareness of employee wellness offerings, job evaluation etc.
QUALIFICATIONS AND EXPERIENCE
• Bachelor’s degree iin Industrial Psychology/ HRM or related (NQF 7)
• Minimum 7 years HR Generalist experience
• Ability to travel as required
Foreign qualifications must be submitted with an evaluation report from the Namibia Qualification Authority (NQA).
KNOWLEDGE
• Knowledgeable in HR practices: recruitment, talent development, performance management, legislation, labour relations, leadership and organisational development, change management and remuneration.
• Comprehensive understanding of HR practices, employment laws, performance management, talent acquisition, and organizational development.
• A strong understanding of HR legislation and requirements, and the ability to apply the relevant legislation in the work environment. Specifically, knowledge of employment practices & compliance (Labour Act, Employment Equity Act, Social Security Act, etc).
• Good knowledge and understanding of HR Best practices, policies and procedures.
COMPETENCIES
• Organizational Design & Development: Expertise in analysing organizational structure, identifying gaps, and implementing design frameworks that increase operational efficiency and support business strategy.
• Workforce Planning: Proficient in forecasting workforce needs based on business goals, conducting talent assessments, and developing succession planning strategies that ensure future leadership readiness.
• Change Management: Skilled in leading change initiatives, fostering employee engagement, and ensuring smooth transitions during organizational transformations.
• Talent Management: Adept in developing talent acquisition strategies, training programs, and employee development initiatives that attract, retain, and develop top talent.
• Performance Management: Experienced in creating performance management systems that link individual contributions to organizational objectives, enhancing accountability and performance outcomes.
• Strategic HR Partnership: Strong ability to collaborate with executive teams to shape HR strategies that drive business results, leveraging data and analytics to inform decisions.
SKILLS
• Proficiency in HRIS and Microsoft Office Suite.
• Good HR Consulting skills
• Strong relationship building
• Strong analytical, problem-solving, and project management skills
• Excellent interpersonal and communication ability
• Ability to influence
WHO WE ARE:
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!