Who are we?
Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!
What will you do?
We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of broker underwriting service consultants to achieve the organization’s objectives and team performance. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
You should create a cohesive team that works efficiently together to maximize the Service we provide to our brokers and clients by using the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive service level results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.
Minimum Qualification Required
• Grade 12/Standard 10/NQF 4
• RE 5 (advantageous)
• Tertiary Qualification (FSCA Recognized)
• Class of Business
Minimum Experience
• Minimum of 5 years’ experience in a broker or client services environment
• Minimum of 5 years’ experience in an Underwriting/Policy Admin Services role
• Minimum of 1 year experience as a Team Leader or TIC
Deliverables include, but will not be limited to
• Team Performance and Productivity
• Project Planning and Execution
• Communication and Coordination
• Management of Service Levels and TAT
• Manage Broker/Client complaints and feedback
• Problem Solving and Decision Marking
• Resource Management
• Documentation and Compliance
• Ensure fair and consistent measurements are in place for the team
• Weekly coaching and training to improve the teams skill sets
• Team Development and Culture
Competencies Required
• Professionalism
• Presentable
• Analytical
• Above average numeric skills
• Must be highly proficient in dealing with clients/brokers at all levels
• Excellent verbal and written communication skills
• Attention to detail
• Self-motivated and Flexibility
• Problem solving skills and solution oriented
• Ability to multi-task and cope with pressure
• Ability to lead people
• Commitment to personal and team goals
• Reporting progress to stakeholders
• Motivating team members to accomplish their goals
• Nurturing team member strengths and identifying areas for improvement
• Ability to apply business rules and processes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. DEADLINE: 3 AUGUST 2026
At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.