About us
Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and four business clusters. The corporate head office is responsible for the Groups’ centralised functions such as strategic direction, financial and risk management, marketing and communications, Group human resources and corporate social investment (CSI). The four business cluster include; Sanlam Personal Finance, Sanlam Investments, Sanlam Emerging Markets and Santam.
One of the largest businesses within the Sanlam Group, Sanlam Employee Benefits (SEB) specialises in the provision of risk, investment and administration services to institutions and retirement funds. Focused on meeting the unique needs of its diverse clients, SEB assists companies in creating and delivering customised employee benefits solutions, including the collection of premiums and communication to fund members.
What will you do?
- Lead strategic projects and stakeholder engagements.
- Work within an agile environment, contributing to the determination and delivery of epics, features, and user stories.
- Maintain agile backlogs in collaboration with the Product Owner to ensure alignment with project objectives.
- Lead stakeholder management efforts, fostering strong relationships with clients to ensure a customer-centric approach.
- When needed by the Agile team, create, and execute, unit as well as end-to-end testing
- When needed by the Agile team, Participate in design and peer reviews.
- When needed by the Agile team support production deployments and performance testing.
- Ensure quality by supporting coding and architectural standards and thorough unit testing.
- Utilise Jira to create detailed tickets, tracking and managing requirements throughout the project lifecycle.
- Conducting knowledge-sharing sessions.
- Collaborate with cross-functional teams to gather requirements, analyse data, and contribute to the continuous improvement of business processes.
- Participate in design and peer reviews.
- Process engineering
- Design, implement, and optimize existing processes.
- Design or refine new and existing processes to streamline operations.
- Create detailed process maps, workflows, and documentation.
- Assess and implement automation solutions, leveraging IT tools to simplify repetitive tasks and enhance efficiency.
- Develop and present business cases, clearly outlining project scope, objectives, and potential benefits.
- Conduct training sessions for business resources, facilitating smooth transitions to newly automated processes.
- Drive change management activities, overseeing the seamless integration of automated processes into existing workflows, including Go-live communications during process deployment to production.
- Conduct comprehensive analysis, mapping AS-IS processes, defining TO-BE processes, and developing clear Process Design Documents (PDD) for effective communication and implementation guidance.
- When needed provide ongoing Business as Usual (BAU) support for production processes, addressing issues and optimising performance.
- Supports investigation and remediation of production level issues.
- Review processes with analysts for specification/improvement.
- Present demos to business partners and stakeholders.
- Stay abreast of industry best practices, emerging technologies, and RPA advancements to drive innovation within the organisation.
- Supports skills transfer by mentoring resources on business analysis and process engineering best practices.
Qualifications and experience
- IT Related Degree or IT Related Diploma or qualifications.
- Minimum 5 years’ experience as a Business Analyst or Process Engineer preferably in an Enterprise environment
- Using KTA (Kofax Total Agility Platform), Automation and AI Tools.NET, or SQL preferable
- Kofax Total Agility training/certification preferable.
- Agile or Scaled Agile Framework certification and experience preferable.
- Experience in delivering AI and Automation Solutions preferable.
- Strong analytical, problem-solving and conflict resolution skills.
- Knowledge of various toolsets such as Jira and Azure DevOps will be advantageous.
- Experience in C#, Python an advantage
- Experience in a Dev Ops environment an advantage
- Experience in the Financial Industry preferable.
Knowledge and skills
- Extensive Experience in Business Analysis and Process Engineering.
- Solid understanding of Workflow Design Principles.
- Experience using the Scaled Agile Framework (Or Agile Frameworks)
- End To End solution support experience a plus.
- Exceptional analytical, conceptual, and problem-solving abilities.
- Experience in Enterprise Software Development Methodologies.
- Highly self-motivated to deliver both independently and with strong team collaboration.
- Strong written and oral communications along with presentation and interpersonal skills.
- Experience with tools like Automation Anywhere, UIPath
- Working knowledge of agile methodology, techniques, and frameworks
Personal qualities
- Responsible with a high level of accountability
- Excellent interpersonal and communication (written and verbal) skills
- Client-centric focus
- Professional profile
- Excellent report writing skills
- Effective time management skills
- Process orientated
- Self-motivated with a strong focus on delivery
- Conceptual thinking skills
- Must be able to work under pressure, Individually or as member or a team
- Passionate
- Strong Teamwork values
- Strong values of Collaboration
- Innovative thinker with good problem-solving skills
- Flexible
- Able to adapt to change
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.