iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for all things Apple.
Purpose of the Role
We are looking for a customer-focused and detail-oriented professional to support both compliance verification and customer operations.
You will review customer documentation for accuracy and compliance, communicate with customers to get relevant data and documents, manage customer tickets within SLA timelines, answer inbound customer calls, troubleshoot issues, and ensure customers receive clear communication and excellent service throughout their journey.
Key Responsibilities
• Verify customer documents and submitted information
• Manage customer tickets and meet SLA targets
• Answer inbound customer calls
• Troubleshoot and resolve customer issues
• Manage customer expectations and communication
• Escalate unresolved or high-risk cases
Requirements
- Matric certificate or relevant tertiary qualification
- Experience working with compliance and risk processes
- Strong administrative, communication, and problem-solving skills
- Ability to work in a fast-paced environment with high attention to detail
Competencies
- Strong attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and escalations simultaneously
- Customer-focused with a proactive approach
- Strong organisational and problem-solving ability
- Ability to work independently and within a team
If your application is successful, background checks will be conducted (criminal record, credit, ID verification, matric verification, and references).