Desktop Engineer I (iOCO0067)

We are seeking a dedicated and customer-focused Desktop Engineer with strong expertise in end-user desktop support, ITSM ticket management, software installation, PC hardware, and technical troubleshooting. The ideal candidate will deliver exceptional IT support to users at all organizational levels, from C-suite executives to administrative staff, while maintaining professionalism, excellent communication, and a customer-first approach.

What you'll do:

• Excellent customer interaction at all levels from C suite to Admin staff
  
• Neat and well presented
  
• Ability to work independently
  
• Excellent feedback skills
  
• Ticket management
  
• Strategic thinking to solve problems rather than incidents.

Your Expertise:

• End User Desktop support
  
• ITSM Ticket system
  
• Software installation
  
• PC hardware build
• Troubleshooting skills

Qualifications:

• Qualifications Essential/Knowledge
  • National Senior Certificate/ Senior Certificate/ Grade 12
    
  • English - Can converse and has the necessary email skills to be able to deal with relevant stakeholders
    
  • Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)
    
  • Comptia A+
• Qualifications preferred/knowledge
  • M365 Endpoint Administrator
    
  • M365 Administration
    
  • Comptia N+
    
  • M365 Security Administration
    
  • Microsoft Certification Expert level Advantageous
    
  • Active Directory advantageous
    

Other information applicable to the opportunity:

• Permanent
• Location: Cape Town

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.