🚀 We’re Hiring: Fraud Investigator: Card
📍 Location: Cape Town / Johannesburg
📊 Reporting Line: Incident Lead: Card
💼 Purpose of the Role
The Fraud Investigator: Card is responsible for the end-to-end investigation of card-related fraud incidents, including transaction analysis, case development, and resolution. The role focuses on identifying fraud patterns, supporting rapid incident response, and strengthening controls to prevent recurrence.
🔍 Key Responsibility Areas
Fraud Detection & Case Intake
Monitor alerts from card fraud systems and transaction monitoring tools.
Validate and prioritise suspected fraud cases.
Escalate high-risk incidents to the Incident Lead.
Fraud Investigation & Case Resolution
Conduct detailed investigations into card fraud (CNP, card-present, skimming, BIN attacks).
Analyse transaction flows, merchant behaviour, and customer activity.
Compile case evidence and ensure proper documentation.
Root Cause Analysis & Trend Identification
Identify fraud patterns and recurring issues.
Perform root cause analysis on fraud incidents.
Provide insights to improve detection rules and controls.
Control Support & Testing
Assist in testing fraud controls and monitoring rules.
Identify gaps in existing controls.
Support implementation of control enhancements.
🎓 Qualifications & Experience
Minimum qualification:
NQF 4 or equivalent
Minimum job-related experience:
At least 3 years working experience.
Certifications / Accreditation / Registration / Licenses:
ACFE accreditation advantageous
🧠 Technical / Proficiency Competencies
- Card Fraud Typologies (CNP, skimming, card-present fraud)
- Transaction Monitoring & Fraud Detection Systems
- Fraud Investigation & Case Management
- Data Analysis & Pattern Recognition
- Root Cause Analysis Techniques
- Control Testing & Validation
- Regulatory & Card Scheme Awareness
🧠 Core Leadership and Behavioural Competencies
- Accuracy, Devotion to Quality
- Analysing & Forming Opinions
- Planning & Structuring
- Integrity & Accountability
- Initiative & Drive
- Cooperation & Customer Focus
- Performing under Pressure
🔗 Ready to investigate and prevent card fraud at scale?
Apply now or share with a suitable candidate.
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