Officer: Client Liaison

Job Purpose
To provide customer related support in order to process client liaison transactions accurately and
timeously to ensure maximisation for marketing opportunities.

Minimum Experience
1 - 3 years' experience in a similar environment

Minimum Qualification

• Matric
• Any relevant tertiary qualification would be advantageous

Minimum Requirements

• Industry legislative compliance/ knowledge. 

GENERIC JOB OUTPUTS
PROCESS

• Assist in the facilitation of realistic expectations and/or deliverables between customer, dealer network and Importer/M.
• Communicate and liaise with clients, relevant stakeholders and other internal departments to facilitate information dissemination, flow, customer satisfaction and feedback.
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Ensure that the customer care platform is populated with key customer data and case information.
• Ensuring the customer database is segmented effectively for targeted marketing activities.
• Execute work in line with governance and compliance processes.
• Facilitate communication between customers, dealer network, M/Importer and other relevant stakeholders to resolve general and complex problems, faults and other concerns.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Provide support to customers and escalate unresolved queries.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.

FINANCE

• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

CLIENT

• Provide high quality customer service through the delivery of compliant and accurate documentation to ensure that requirements are met as prescribed by the FICA, POPI Act,
• Consumer Protection Act and relevant others.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Deliver work activities effectively to satisfy customers.
• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.

PEOPLE

• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.