Job Purpose:
To sell over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practice customer service methods.
Responsibilities:
Sales & Business Growth
- Achieve 100%+ of Gross Profit Target monthly. Overachievement will be rewarded.
- Maintain minimum 90% YTD Gross Profit % consistently — anything below triggers immediate performance review.
- Daily proactive outcalling to:
- Generate new business pipelines.
- Revive dormant accounts.
- Upsell and cross-sell into existing clients.
- Act as a sales hunter: identify untapped sectors and customers without waiting for leads to be handed down.
- Consistently bring in new logos and accounts, not only managing existing ones.
- Compete internally: set benchmarks so that other consultants strive to match or exceed your activity and results.
- Rigorously follow SOPs, Fraud Prevention, and Order Verification processes.
Customer Service & Retention
- Maintain a strong sales culture through professionalism and solution-oriented communication.
- Be the first point of trust for customers by being responsive, reliable, and commercially savvy.
- Take ownership of client problems until resolved, ensuring no escalation reaches management unnecessarily.
- Build deep, long-term relationships with customers, driving repeat sales.
- Develop a reputation internally and externally for being the consultant who delivers without excuses.
Training, Development & Knowledge Leadership
- Stay ahead by mastering product knowledge faster than peers.
- Regularly attend and complete product/service training.
- Share insights, tricks, and winning approaches with the team — lead by example, not just instruction.
- Continuously sharpen sales skills to remain a top performer in the division.
Qualifications and Experience
- Matric
- Tertiary Sales and/or Marketing qualification would be advantageous
- 1 year experience at a similar level required
Skills and Knowledge:
- Computer knowledge, specifically MS office applications
- Basic knowledge of budgeting, sales/marketing principles, etc.
- ICT industry knowledge
- Good verbal and written communication skills
- Excellent phone etiquette
- Negotiation skills
- Computer literacy
- Ability to work independently or as part of a team
- Knowledge of products
- Knowledge of systems and processes