Fraud Agent (Finchoice) FRD-001

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.

Purpose of the role:
Assist in reducing the business’ exposure to fraud.

Key Performance Areas

Investigations / reducing risk

• Analysing data in to identify suspicious transactions
• Investigating suspicious transactions to identify potential fraud
• Trend analysis based on investigation outcomes
• Investigation of disputed transactions/accounts
• Identifying syndicates based on transactional data
• Obtaining necessary supporting documents and filter potential fraudulent transactions

Efficiency and Productivity

• Delivering high standard of work within agreed SLA’s
• Effectively manage fraud database

Relationship management

• Managing client and stakeholder relationships with supervision
  
• Actively seek to expand current external fraud partners

Customer Service

• Providing current and prospective customers with excellent service
  
• Adhering to agreed SLA’s
  
• Providing support to the business

Qualifications & Accreditations

• Grade 12 / Matric or equivalent
  
• NQF 5 or higher 

Experience & Skills

• 1-2 years previous fraud environment experience 
• Fraud prevention applications (Instinct) 
• MS Office (Excel,Word, Outlook) Must have Computer literate
  

What We Offer

• The opportunity to work across two of South Africa’s most exciting fintech brands.
• A collaborative environment that encourages experimentation and growth.
• The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
• Hybrid work model with autonomy and flexibility.
• Competitive compensation and benefits within a purpose-led, growth-focused organisation